Subject: FW: Tech Support Candidate - Geetanshi Joshi
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 8 Mar 2021 11:11:26 +0000

First round

From: Geetanshi Joshi <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 6 March 2021 at 11:30 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Geetanshi Joshi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Geetanshi Joshi
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9873511074
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Amazon  Customer service representative 22feb2021       35k
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will clear cache and cookies from my computer .
I will refresh the page.
Or I can try to open it using Different browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step 1 - turn on your phone bluetooth by going to your mobile settings.

Step 2- turn on that bluetooth device and once it turned on.

Step 3- search for that device name on your phone , once you find device name

Step4- there is a option in your phone which says pair your device , just click on that.
What according to you makes you a good candidate for customer service or technical support job? Yes obviously, because I have already work with Amazon for US customers only in different profiles chat, calls, email  for 2 years and 6 months
On a scale of 1 - 5 please rate your fluency in spoken English  5