Subject: Tech Support Candidate - AKARSHIKA RAI
From: AKARSHIKA RAI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Mar 2021 06:07:36 -0500

| | Tech Support Test

Name | AKARSHIKA RAI
E-mail | [email-masked]
Phone Number | (91) 8800366279
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | MAHIPALPUR, NEW DELHI
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TELEPERFORMANCE | TECHNICAL SUPPORT EXECUTIVE | | 23000
Previous Employer 1 | HCL TECHNOLOGIES | GRADUATE ENGINEER TRAINEE | | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I have worked on proxy and firewall, so any issues with website... we used to take packet capture of the traffic to check where it is getting blocked.
else on a user basic we can check our internet setting or the certificate of the website when it get,s expired or we can check antivirus

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. setting
2.bluetooth
3. search for the device name
4.pair device
5.connect

What according to you makes you a good candidate for customer service or technical support job?

1.communicaion skill
2.problem solving ability
3.responsiblity
4.customer friendly
5.patience
6.accuracy

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |