Subject: FW: Tech Support Candidate - Sunny Richard Simon
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 8 Mar 2021 10:55:51 +0000

First round

From: Sunny Richard Simon <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 7 March 2021 at 12:46 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sunny Richard Simon

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sunny Richard Simon
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (844) 8959763
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      noida
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Acs Logistics   Sr CCE  jan 31  32000
Previous Employer 1     Ra tech united Services         Sr CCE  july 2017       30000
Previous Employer 2     Intellinet global services      Sr CCE  jan 2013        20000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1 - we will check the internet connection.
2 - we will unplug the power cable from the back of the modem and wait for 20 secs .(it will refresh the IP)
3 - once the modem started we will check if the problem is fixed or not.
4 - if not we will right-click the internet icon if it is a windows computer we will get an option to troubleshoot and try to fix the issue.
5 - It depends on what is the issue it can be of a DNS server issue or ip conflict issue .
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1 - open the settings on the mobile phone.
2 - select the Bluetooth option.
3 - push the power button on the Bluetooth speaker.
4 - look for the speaker device name under the mobile Bluetooth setting.
5 - Select the correct device and your phone will be connected to the Bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? Having more than 7 years of experience in providing resolution or handling customer queries. I see myself as the right candidate for this job.
On a scale of 1 - 5 please rate your fluency in spoken English  4