Subject: Re: Tech Support Candidate - Varun Rajput
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 8 Mar 2021 03:47:13 -0700 (MST)

Broken English 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 8 Mar, 2021, at 15:38, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Varun Rajput < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 8 March 2021 at 12:57 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Varun Rajput 

	

	
	
			Tech Support Test 
		
	Name 	Varun Rajput 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8770578235 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Lajpat Nagar 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	British telecom 	ITMS Senior Engineer 	Currently working 	35000 
Previous Employer 1 	British telecom 	Service reliability Engineer 	Dec 2020 	25000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	when internet browsers fail to work or not the best way to solve this problem is to update browsers. You can directly update internet browsers from browser settings. Or you can also try to uninstall not working browser, download and install the latest version in your PC. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.Swipe down from the top of the screen. 
2.Touch and hold Bluetooth . 
3.Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh. 
4.Tap the name of the Bluetooth device you want to pair with your device. 
5.Follow any on-screen instructions. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have almost 2 years of experience in this field. 
I can handle these types of situations easily. 
Already worked with customers as well. 
So will be easier for me to handle these situations as i am familiar. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4