Subject: Tech Support Candidate - Ritu Bisht Ritu
From: Ritu Bisht Ritu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Mar 2021 05:24:41 -0500

| | Tech Support Test

Name | Ritu Bisht Ritu
E-mail | [email-masked]
Phone Number | (911) 9759921362
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Active directory

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fujitsu Consulting India | Technical service engineer | 30th mar | 26000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check my LAN whether I am connected properly or not.
Then I will try to open same link in different browser if issue still persists then I will restart the system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open Bluetooth in both
2. Check the device is showing in my mobile
3. Then I will connect with same

What according to you makes you a good candidate for customer service or technical support job? | I can calmly handle the situation and i always check all the possible ways to solve the issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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