Subject: Tech Support Candidate - Nishkarsh Pandey
From: Nishkarsh Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Mar 2021 04:56:42 -0500

| | Tech Support Test

Name | Nishkarsh Pandey
E-mail | [email-masked]
Phone Number | (84484) 15879
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida, greater  Near ek murti.Himalya Pride.
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | 1 year | Sr. Technical support Associate. | May 27 | 31000
Previous Employer 1 | 2 year | Technical support Associate | 14 JAN 2020 | 21000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Thank you for giving me this opportunity to show up my skills.

While opening the website if I get an error message the step which I will follow that is:-

1.Refresh the page.
2.Make sure JavaScript is enabled.
3Make sure Cookies are enabled.
4Clear your cache and cookies.
5Make sure your web browser is up to date.
6Restart your web browser.
7Try a different web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

To connect blooth speaker to a mobile phone we follow these steps:-

1.Swipe down from the top of the screen.
2.Touch and hold Bluetooth .
3.Tap Pair new device. If you don't find Pair new 4.device, check under "Available devices" or tap More. Refresh.
5.Tap the name of the Bluetooth device you want to pair with your device.
6.Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

I decided to go into technical support because I've been fascinated by technology all my life, and I also love working with people. I want to use my technical know-how to directly solve issues customers are having. I want to be the person that makes life easier and more enjoyable for folks who've run into a problem.

I also feel that I'm qualified because I have a bachelor's degree in computer. I have advanced skills with customer support tools like Egain, live engage. Acss,ACSR. Also, I have 3 years of experience as a technical support specialist in this industry.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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