Subject: Tech Support Candidate - LATA SATI
From: LATA SATI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Mar 2021 04:45:44 -0500

| | Tech Support Test

Name | LATA SATI
E-mail | [email-masked]
Phone Number | (91) 9119706275
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dilshad Garden
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Savantis solutions | Network Analyst | 3rd june 2019 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check for internet connection if internet is working fine.

2.Ping and poll the server or website if packets are being received.

3.Try restarting the system if all of the rectifications do not work .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly switch on bluetooth connection button placed on your bluetooth speaker.
then turn on the bluetooth in your mobile phone by clicking bluetooth option on scroll window .

then click on scan to discover all devices and see for your device name .
when received the your speakers name click on it.

and it will start pairing.

if some code is shared between them enter the code and bluetooth will be connected.

What according to you makes you a good candidate for customer service or technical support job?

Zeal to solve problems of customers , to make people feel comphortable .

Ability to explain tiny details and step by step process of rectifying or solving an issue.

Treating your customer right and satisfied with the solution that is provided to them.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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