Subject: Tech Support Candidate - Gaurav Sharma
From: Gaurav Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Mar 2021 04:37:08 -0500

| | Tech Support Test

Name | Gaurav Sharma
E-mail | [email-masked]
Phone Number | (91) 8800916791
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gaur city
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Tech mahindra | Customer care executive | Oct 2020 | 18500
Previous Employer 2 | Ienergizer | Customer care executive | Oct 2019 | 12500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I face any issue to open a website (www.ndtv.com), firstly I'll check the internet that internet is working properly or not. If net is working fine and still website is not open then I'll clear the cookies and caches in my system and then try to open a website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly, switch on the bluetooth speaker
2. Switch on the phone bluetooth
3. Find the pair of the bluetooth name (like your speaker bluetooth name is LG003F)
4. Connect the bluetooth speaker with the phone

What according to you makes you a good candidate for customer service or technical support job? | Whenever the customer call for any queries for their product and services. Firstly, we listen there query properly and active listening. If the customer call and said that they have an issue for any particular product, so firstly we apologize them and says I'll try my best for helping you for the same. And try to help with positive manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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