Subject: Tech Support Candidate - Harsha Bhadoria
From: Harsha Bhadoria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Mar 2021 04:23:55 -0500

| | Tech Support Test

Name | Harsha Bhadoria
E-mail | [email-masked]
Phone Number | (91) 9521876137
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Saket (Delhi)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance
Speakers & Audio
VoIP
VPN, Active Directory, software Troubleshooting,

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | IT-Specialist | NA | 22000+
Previous Employer 1 | Vorsitz IT Service | IT-Specialist | 28 FEB 2020 | 18000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will try loading site on a different device or netwwork or also in a different browser.
I will try to clear cache data and History.
I will try by restarting the computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Go to settings.
2 Tap the Bluetooth Option.
3 Turn on Bluetooth.
4 A list of available devices will appear.
5 If your speaker is not listed, press the button on your speaker that makes it discoverable .
6 On your mobile select your speaker and that's it, you're connected!

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. Good Communication Skill.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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