Subject: Tech Support Candidate - Kamal Verma
From: Kamal Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Mar 2021 04:17:36 -0500

| | Tech Support Test

Name | Kamal Verma
E-mail | [email-masked]
Phone Number | (91) 9034469283
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hisar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CBCS | AM | 25 feb 2021 | 23730
Previous Employer 1 | RASPL | Desktop Support | 31dec 2020 | 17800
Previous Employer 2 | HCL | Desktop support | 30 jun 2015 | 13000

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Hi this side kamal from customer support. Firstly plz check network -is it properly working or not .
Clear cookies, history, and reset explorer, or turn off pop up.
Try this if the same not helps , plz reach to us once again.
Thank you

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on your mobile bluetooth, search for speaker you want to connect, pair the device and enjoy the sound
What according to you makes you a good candidate for customer service or technical support job? | I'm having the 9 years of experience in customer support, with 5 employer having very good customer service skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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