Subject: Tech Support Candidate - Ritesh Saxena
From: Ritesh Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Mar 2021 03:48:31 -0500

Tech Support
Test

Name

Ritesh
Saxena

E-mail

[email-masked]

Phone Number

(+91) 9971755326

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

East Delhi near about GTB
Hospital

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
Active directory, DNS, DHCP, FSMO
roles

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Flexsin technologies Pvt
Ltd

Sr.
Executive

2 feb 2021

35,600

Previous Employer 2

Jetways travels Pvt
Ltd

IT
Head

22
Nov 2018

22,000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

First check the internet
connection if internet is working fine

Second check the same website to another system if still is not working.

So check the firewall end local user and network too probably it's gonna fix and
working fine.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Firstly turn on your bluetooth speaker

Second check the bluetooth device on your Phone

Third scan it and make pairing with the same device and play as what you want

What according to you makes you a good candidate
for customer service or technical support job?

Problem
solving attitude always makes me a good technical support Engineer.

On a
scale of 1 - 5 please rate your fluency in spoken English

4