Subject: Tech Support Candidate - Richa Gupta
From: Richa Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Mar 2021 03:44:20 -0500

| | Tech Support Test

Name | Richa Gupta
E-mail | [email-masked]
Phone Number | (+91) 9560896388
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | At my hometown (Farrukhabad)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Knowledge of android troubleshooting too.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Extramarks Education pvt ltd | Technical support asssociate | currently working | 22k
Previous Employer 1 | Franciscan Solutions | Technical support executive | 4th June 2019 | 16k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

My first step would be to determine what sort of error is coming there may be several reasons or possibilities..

*so I often start b instructing the caller to reboot the computer as it fixes most of the minor issues.

* If It continues to fail my next step to confirm whether the internet connection is there or not.I would suggest checking other applications too..

* If the user is ensured that everything is fine then probably I  would guide to run in other browsers and then check.
If that also fails
* then I would focus on internal setting more
- we could troubleshoot by Changing the IP4 DNS address
- we could restart the DNS client-server.
-we could Reset the TCP/IP settings. by command prompt.

Beyond this, the Issue is coming either due to the compatibility reason or there is a probability of corrupted drivers...

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The steps are given below -
* swipe down from the top of the screen
* Touch and hold Bluetooth
*tap pair new device. If you don't find pair new devices
check under available devices or tap to more
* Tap the name of the Bluetooth device you want to pair or connect with your device...

What according to you makes you a good candidate for customer service or technical support job?

According to me whether it's the customer or technical support..

the one thing in common is the support and we describe it in terms of troubleshooting so It should be logical and systematic when things come to a resolution.
For me- I always focus on the TAT and CSAT..which play an important role in any sort of support that we are offering to our clients...
and on my professional, I follow each and every norm..which makes me different from other candidates.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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