Subject: Tech Support Candidate - Harshit Arora
From: Harshit Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Mar 2021 03:41:49 -0500

Tech Support
Test

Name

Harshit
Arora

E-mail

[email-masked]

Phone Number

(+91) 7009490651

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Hardware - Basic
Hardware - Advanced
Speakers
& Audio
VoIP
Anything

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

BYJU'S

BDA

08/03/2021

39000

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Troubleshoot problems? Yes

Get help online? Yes

If error gets cleared , then I'll close it .

If it doesn't and any bot appears then I'll raise the issue.

Hello ***,

I'm not able to open the following website. All the requirements to open it are
totally fine.

Kindly look into the matter.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

*Click on
bluetooth option and allow it find devices nearby.

*Select the device which you want to connect from available
options.

What according to you makes you a good candidate
for customer service or technical support job?

Good
communication skills in English.

On a scale of 1 - 5
please rate your fluency in spoken English

5