Subject: Tech Support Candidate - Raghwendra Pratap Singh
From: Raghwendra Pratap Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Mar 2021 03:24:12 -0500

| | Tech Support Test

Name | Raghwendra Pratap Singh
E-mail | [email-masked]
Phone Number | (201301) 7019938694
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sector 22
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tech Mahindra | Customer support executive | 6 November | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check Internet connection
Check in another browser
Clear cache and cookies
Close the browser
Restart system
Than check again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On Bluetooth function in bluetooth speaker and mobile device
Click in mobile fir search new bluetooth device
Click on Bluetooth device name
Than Pair

What according to you makes you a good candidate for customer service or technical support job?

I have analytical skills
I Have patience, active listening.
I am a technical diploma holder in computer science and engineering
Also done CCNA certification

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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