Subject: Tech Support Candidate - Imteyaz Ahmad
From: Imteyaz Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Mar 2021 02:59:56 -0500

| | Tech Support Test

Name | Imteyaz Ahmad
E-mail | [email-masked]
Phone Number | (000) 888928541
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Magnamious system Pvt Ltd | Technical consultant | 13 Feb 21 | 18k
Previous Employer 1 | Experia IT | Technical support | Oct 18 | 10k
Previous Employer 2 | Creative Infolink | Technical support | De 2019 | 13k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Close all the tab ,restart chrome,if not then restart the system,fix network issue,try to open the page in another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings.
Tap bluetooth option.
Turn on bluetooth.
Available device list will appear.
If speaker is not listed then press the button on speaker that makes discoverable .
Select the specific speaker and connect it

What according to you makes you a good candidate for customer service or technical support job? | On the basis of technical skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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