Subject: Tech Support Candidate - Varun Rajput
From: Varun Rajput <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Mar 2021 02:27:25 -0500

| | Tech Support Test

Name | Varun Rajput
E-mail | [email-masked]
Phone Number | (+91) 8770578235
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lajpat Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | British telecom | ITMS Senior Engineer | Currently working | 35000
Previous Employer 1 | British telecom | Service reliability Engineer | Dec 2020 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | when internet browsers fail to work or not the best way to solve this problem is to update browsers. You can directly update internet browsers from browser settings. Or you can also try to uninstall not working browser, download and install the latest version in your PC.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top of the screen.
2.Touch and hold Bluetooth .
3.Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4.Tap the name of the Bluetooth device you want to pair with your device.
5.Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

I have almost 2 years of experience in this field.
I can handle these types of situations easily.
Already worked with customers as well.
So will be easier for me to handle these situations as i am familiar.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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