Subject: Tech Support Candidate - Neeraj Kumar Upadhyay
From: Neeraj Kumar Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Mar 2021 02:13:49 -0500

| | Tech Support Test

Name | Neeraj Kumar Upadhyay
E-mail | [email-masked]
Phone Number | (+91) 8882438616
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Laxminagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pribson global solutions | Sr. Technical support Engineer | | 35k
Previous Employer 1 | Opaldoor Pvt. Ltd | Technical support Engineer | July 2019 | 30k
Previous Employer 2 | First serve it solution | Technical support Engineer | Dec 2017 | 25k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check your internet connection.
2. Refresh the page.
3. Close all tab and clear the cache.
4. Remove the adblock extension if added.
5. Remove VPN if connected.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on bluetooth on your mobile phone.
2. Turn on bluetooth on your speaker.
3. Search the device name on your mobile phone bluetooth.
4. Pair with the device if needed.
5. Ready for use

What according to you makes you a good candidate for customer service or technical support job?

1. Better way to understand the query of the customer.
2. Patience to stay active with customers over the phone.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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