Subject: Tech Support Candidate - Geetanshi Joshi
From: Geetanshi Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Mar 2021 02:10:02 -0500

| | Tech Support Test

Name | Geetanshi Joshi
E-mail | [email-masked]
Phone Number | (91) 9873511074
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon | Customer service representative | 22 Feb 2021 | 35k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 - I will try to clear my cache and cookies.

Step 2- I will refresh the page

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- turn bluetooth on in my cell phone
Step2- turn on the bluetooth device
Step3- search for the name of bluetooth device.

Step4- connected with that device

What according to you makes you a good candidate for customer service or technical support job? | I have 2 years and 6 months experience in customer service only I have handled multiple skills and issues of customer so my experience for handling different type of customers and situations make me a good candidate .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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