Subject: Tech Support Candidate - Sally Sherin
From: Sally Sherin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Mar 2021 20:53:32 -0500

| | Tech Support Test

Name | Sally Sherin
E-mail | [email-masked]
Phone Number | (91) 9398645634
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Andhra Pradesh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | HGS | Senior tech support | oct 2020 | 4.5LPA
Previous Employer 2 | Accenture | product consultant | dec2020 | 5.45LPA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If we have good internet connection displayed Check for the website to be connecting to private ip's if allowed to then need to clear the browsing history , cache and cookies that are unnecessary and try opening the site, else need to check the internet connection do a ping test and isolate the module from the device the issue seems to be persisting

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Switch on the bluetooth device and keep it in near the mobile that needs to get connected.
2.Switch on the bluetooth in your mobile and search for the device that needs to be connected , pair the device once detected.

What according to you makes you a good candidate for customer service or technical support job? | 1.Need to analyze  from where the problem is persisting , isolate the problem, Understanding and communicating well with the customer , Empathy to resolve the issue as soon as possible.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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