Subject: Tech Support Candidate - Kara Tyagi
From: Kara Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Mar 2021 15:39:46 -0500

| | Tech Support Test

Name | Kara Tyagi
E-mail | [email-masked]
Phone Number | (110084) 8130791933
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi wazirabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wns | Gurugram | Workinh | 18
Previous Employer 1 | 3i infotech limited | Noida | | 14
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will refresh my system then I will check internet connection and if connection is working then I will check the web site is down for every body or only me
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to settings then open bluetooth then pair my device with Bluetooth speaker
What according to you makes you a good candidate for customer service or technical support job? | Good working skills good and good learning skills
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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