Subject: Tech Support Candidate - JEAN LUC KUSILA MALOBA
From: JEAN LUC KUSILA MALOBA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Mar 2021 12:40:27 -0500

| | Tech Support Test

Name | JEAN LUC KUSILA MALOBA
E-mail | [email-masked]
Phone Number | (+971) 58 90 69 375
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | dubai
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Most of errors happen when there is a problem with the network through which the individual is trying to browse from, therefore to fix this, the individual will have to check is rooter, if there is no problem with such then he will have to check is Proxy, but if the trouble persist then the problem must be deriving from his own computer, to fix it he will have to call upon a technician.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

settings
select bluetooth
turn it on
the select the name of the speaker
pair them
and put on music.

What according to you makes you a good candidate for customer service or technical support job?

My skill
abilities
My motivations
My strong belief
and my deducation

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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