Subject: French Language Test - Mohd Athar
From: Mohd Athar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Mar 2021 09:54:11 -0500

| | Foreign Language Screening Test

Name | Mohd Athar    /  (83688) 81659    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good morning team Babyshop,

Sir,
fist of all we would like to apologize to you for the inconvenience that we have put you in, as I can see from our side that your product with id 9643039489 will be reach you in 24 hours, I defiantly understand your concern I will take your complaint of misbehavior to the customer as well, and you will get a proper apology from the courier side as well as the compensation for all the inconvenience.

Thank you for your patience.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good morning team Babyshop,

Sir,
fist of all we would like to apologize to you for the inconvenience that we have put you in, as I can see from our side that your product for a blue color trouser with id 9643039489, and as you have raised the complaint that you have received a different color, I defiantly understand your concern I will take your complaint of different color and misbehavior to the customer as well, and you will get a proper apology from the support team side as well as the compensation for all the inconvenience.

Thank you for your patience.

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