Subject: Tech Support Candidate - DEVI SINGH TEWATIA
From: DEVI SINGH TEWATIA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Mar 2021 09:45:08 -0500

| | Tech Support Test

Name | DEVI SINGH TEWATIA
E-mail | [email-masked]
Phone Number | (91) 9416447294
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | FARIDABAD`
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VM

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NEWGWN SOFTWARE TECHNOLOGIES LIMITED | DESKTOP SUPPORT ENGINEER L2 | 1 MONTH NOTICE PERIOD | 22K
Previous Employer 1 | KARVY INNOTECH LIMITED | HARDWARE SR. ENGINEER | 5 MARCH 2019 | 17K
Previous Employer 2 | HCL INFOSYSTEM LIMITED | HARDWARE ENGINEER | 29 MAY 2018 | 10K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check the error accordingly I will resolve it.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | speaker must we power on and it should be working.
What according to you makes you a good candidate for customer service or technical support job? | behaviour with user or costumer must be polite.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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