Subject: Tech Support Candidate - PRAMOD .
From: PRAMOD . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Mar 2021 05:54:43 -0500

| | Tech Support Test

Name | PRAMOD .
E-mail | [email-masked]
Phone Number | (+91) 7668427258
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VPN

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Info Edge (India) Limited | Desktop and Help desk support engineer | 13-Feb- 2021 | 18,000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If i got error so first i will check my internet connection it's connect or not, if it's connected.
so i will try to open website in another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to setting
2. Tap the Bluetooth option
3. A list of available device will appear
4. discoverable – it's often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job? | Provide best support to all customer's.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

| |