Subject: Tech Support Candidate - nityendra vashishtha
From: nityendra vashishtha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Mar 2021 02:13:39 -0500

| | Tech Support Test

Name | nityendra vashishtha
E-mail | [email-masked]
Phone Number | (97188) 44302
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Laxmi nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cyfuture India Pvt ltd | L2 tech | 30march | 32000
Previous Employer 1 | Iyogi technical servises | Desktop support engineer | | 26000
Previous Employer 2 | Jerking info train ltd | Technical trainer | | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will strat troubleshooting with checking physical connections.
I will check lan cable, lan port Jack and port.
After that I will check network drive. Enabling disabling lan adaptor.
After that I will try with inetcpl.cpl and other commands to check internet settings

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all turn on Bluetooth setting in phone than plug speakers turn on and turn on Bluetooth setting.
In mobile we will search speaker name and will connect with it.

What according to you makes you a good candidate for customer service or technical support job?

Listening issue properly first and working step by step.
Customer support or technical support person need to be energetic, good listener and equipped with knowledge about work.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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