Subject: Tech Support Candidate - Nandini Bhardwaj
From: Nandini Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Mar 2021 22:59:48 -0500

| | Tech Support Test

Name | Nandini Bhardwaj
E-mail | [email-masked]
Phone Number | (281401) 9051168230
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mathura
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cognizant technology solutions | Programmer Analyst | 60 days notice period | 32000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- I will try to resolve the error from my end. Will do a further analysis on that error and will try to find out the resolution
2 - if I am not able to resolve the error, then I will inform my senior in hierarchical manner.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 - power on the speaker
2 turn on the bluetooth in phone
3 open the bluetooth option then search for device
4- then pair the speaker and connect it

What according to you makes you a good candidate for customer service or technical support job?

1- communication skill
2- listen to customers problem patiently
3 - then resolve the issue accordingly

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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