Subject: Tech Support Candidate - Rajiv Sharma
From: Rajiv Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Mar 2021 11:34:58 -0500

Tech Support
Test

Name

Rajiv
Sharma

E-mail

[email-masked]

Phone Number

(91) 7996913033

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Noida Salarpur sector 81 metro
station

Which best describes your Technical Support
capabilities

I don't have experience or skills for Technical
Support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tech Mahindra

CCE

20th March

16.500

Previous
Employer 1

Teleperformance

CCE

June

15000

Previous
Employer 2

Autosense

CCE

June

10000

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Clear cache data

Update browser

Check internet connection

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Switch on blutooth speaker

Turn on blutooth of Mobile

Connect to device

What according to you makes you a
good candidate for customer service or technical support job?

To provide best services and paraphrase steps so that customer
has not to repeat it

On a scale of 1 - 5 please rate your
fluency in spoken English

4