Subject: Tech Support Candidate - Akshesh shukla
From: Akshesh shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Mar 2021 10:47:31 -0500

| | Tech Support Test

Name | Akshesh shukla
E-mail | [email-masked]
Phone Number | (07103) 281674
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Nagpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Haldiram's | service and operation manager | NA | 18200
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 - I ask the user which browser he/she using.
2 - After once he/she open the browser i ask
him/her go in to setting option and clear old
browsing history and cache files.
3 - Ones he/she clear all browsing history then
he/she check the security option and check
the details.
4 - After that he/she can open the new tab and
search for particular site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 - Turn on the Bluetooth speaker
2 - Turn on the phone Bluetooth
3 - Refresh the page and check the name of
Bluetooth speaker and then click on that name
and your will connect to the speaker.

What according to you makes you a good candidate for customer service or technical support job? | I know how to do it.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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