Subject: Tech Support Candidate - Amaresh kumar Mallik
From: Amaresh kumar Mallik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Mar 2021 09:43:03 -0500

Tech Support
Test

Name

Amaresh
kumar Mallik

E-mail

[email-masked]

Phone Number

(91) 6372292264

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Bhubaneswar

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Pal heights

Asst. IT manager

31/03/2020

18000

Previous Employer 1

Tech Mahindra

Csa

09/2019

16500

Previous Employer 2

Aspiring minds
assessment

Mis

01/01/2017

17000

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First I will try to open this in a different
browser. If problem persist then I will check firewall, dns configuration of the
router. I will also check the SSL certificate for that page is valid or
outdated. I will update the browser also.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

At First I
will turn on the wifi on my phone. And also on the earphone device. Pairing
option will show on the display. After pairing it will connected to the
phone.

What according to you makes you a good candidate
for customer service or technical support job?

I can
understand customer need better. I am a quick resolver of any problem customer
is facing.

On a scale of 1 - 5 please rate your fluency in spoken
English

3