Subject: Tech Support Candidate - Mohfeez Ahmad
From: Mohfeez Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Mar 2021 06:13:51 -0500

| | Tech Support Test

Name | Mohfeez Ahmad
E-mail | [email-masked]
Phone Number | (+91) 8077710479
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 : Let's figure out what is the problem is that www.ndtv.com. website.

Step 2: Check out this Problem is only that Website or Other websites.

Step 3: Fix & Clear Cookies and Caches.

Step 4: The website Load but doesn't work properly

Step 5: Using a Ping checker

Step 6: Step by Step diagnosed

Step 7: Use network & Software monitoring

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Open a both Bluetooth device on mode

Step 2: Search a bluetooth speaker name on my mobile device

Step 3: Then Click on a bluetooth device name.

Step 4: Then show now connected device on your mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

Ya ofcourse both are good CCE & Technical Support job because Some people are not perfect in english language because lack of communication and also flumbing ,hesitation. CCE job are provide interact with Client interaction and you also lean lots of thing & improve your communication language when you are communicate to each other.
Techinal.support job also good because sometimes some problem ae arrives regarding networking through in the system and also system are not working properly but you have to some knowledge in technical then you find out your error and fix out it.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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