Subject: Tech Support Candidate - Anil kumar upadhyay
From: Anil kumar upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Mar 2021 03:39:10 -0500

| | Tech Support Test

Name | Anil kumar upadhyay
E-mail | [email-masked]
Phone Number | (0542) 854292929
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | varanasi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Paytm bank | kyc agent | na | 21400
Previous Employer 1 | lavaca India | crm | 15/07/20 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart Your Router
Check Website Status
Clear Your Web Browser's Browsing Data
Temporarily Disable Your Firewall
Flush DNS
Use Google DNS
Video Showing How To Fix The Problem With The Website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected..

What according to you makes you a good candidate for customer service or technical support job? | The candidate has a passion for technical support. The candidate comes off as honest and sincere. The candidate understands the bigger purpose of technical support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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