Subject: Tech Support Candidate - Shruti Jha
From: Shruti Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Mar 2021 02:35:19 -0500

| | Tech Support Test

Name | Shruti Jha
E-mail | [email-masked]
Phone Number | (91) 8826631085
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Greater noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Tech Mahindra | Service manager | 3 March 2021 | 25000
Previous Employer 2 | Derby Debt collection | Collection Assistant | May 2017 | 13000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will restart my device, will make sure internet connection works or if the website is down for everyone or it’s with me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Bluetooth in mobile then open Bluetooth in speaker
Find Bluetooth speaker in phone
Paired device
Connected

What according to you makes you a good candidate for customer service or technical support job? | Tendency to be friendly, approachable and easy to get along with
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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