Subject: Tech Support Candidate - Sarthak Sharma
From: Sarthak Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Mar 2021 02:20:50 -0500

Tech Support
Test

Name

Sarthak
Sharma

E-mail

[email-masked]

Phone Number

(81) 9818969366

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Faridabad

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware -
Basic
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Ambe Enterprises

PC support analyst

25000

Previous Employer 1

Paytm

Associate Analyst

18000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1)
Restart your router.

2) Check website Status.

3) Clear your web browsers browsing history

4) Temporarily Disable Your Firewall.

5) Flush DNS.

6) Use google DNS.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Go to
settings

Click on Bluetooth

On Bluetooth in mobile and on device  also.

Than click on your device name under my devices

Than click on your devices and it’s connected.

What according to you makes you a good candidate
for customer service or technical support job?

Good
communication and interpersonal skills

I have all 3 P,s:

Professionalism

Patience

People first attitude.

On a scale of 1 - 5 please rate your
fluency in spoken English

4