Subject: Tech Support Candidate - Laxman Singh
From: Laxman Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Mar 2021 02:04:35 -0500

| | Tech Support Test

Name | Laxman Singh
E-mail | [email-masked]
Phone Number | (91) 7674006321
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NLB Services | Sr Analyst | NA | 73000
Previous Employer 1 | Astreya | Tech Support Admin | 31st Jan 2020 | 47000
Previous Employer 2 | HCL Services Ltd | Sr Associate | 20 August 2017 | 22500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. We have to check the issue happens with only the mentioned website or all websites in that browser.

2. We have to check the website in other browser and if not works then go to check the internet connectivity.

3. We have to check the internet connectivity such as our Wifi/LAN connection. If no connectivity issue with our connection then we have to check connectivity with website using ping to website, If ping response received properly.

4. We have to check the error code and process the problem accordingly.

5. If not able to fix the issue then escalate to next level.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on the BT speaker
Enable BT connectivity of your phone
Search the available device and click on connect the BT speaker
Once the BT speaker connected then you can use the device.

What according to you makes you a good candidate for customer service or technical support job? | I have good expertise in customer support as on premises as well as remote.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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