Subject: Tech Support Candidate - Anirudh Madari
From: Anirudh Madari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Mar 2021 01:12:49 -0500

| | Tech Support Test

Name | Anirudh Madari
E-mail | [email-masked]
Phone Number | (+91) 7013673197
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Sr.TSA | Nov 2020 | 35000+
Previous Employer 1 | & We Support | Asst. Manager | Dec 2019 | 32000+
Previous Employer 2 | Durgesh Road Lines | Product Manager / TL | March 2018 | 28000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i will check with the web address and then if everything of right then i would rather check with the internet connection and even after that the problem exists then * I would try a different browser.
*Use the App Troubleshooter.
*Run DISM tool.
*Run a System File Checker scan.
*Perform a Clean Boot.
*Uninstall any other browser except Internet Explorer.
*Run Network Diagnostics tool.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

* Switch on the both the phone as well as the speaker.
* Go to settings > Bluetooth > add new device > find the name of speaker > connect & pair.

What according to you makes you a good candidate for customer service or technical support job?

Well comming to me its all about the way we resolve the queries to the customer.
When we have the knowledge but if we don’t know how to communicate with a customer properly i would say that person is not good at his job.
Because this job needs patience as well as time.
And it’s all about what the customer is trying to tell us because we are not physically present with them to know the current situation so we have to understand what the customer is going through and make sure he is fulfilled with what ever issue has been raised.
According to me these are couple parameters for a good customer service job.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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