Subject: Tech Support Candidate - Shanni verma Shanni
From: Shanni verma Shanni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Mar 2021 14:50:14 -0500

| | Tech Support Test

Name | Shanni verma Shanni
E-mail | [email-masked]
Phone Number | (+91) 9173888409
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gujrat,Ahmedabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Skyward infosys | Desktop support engineer | Working | 19500
Previous Employer 1 | G teach | Desktop support engineer | 1/14/2019 | 10000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | clearing the history of the browser
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will open my phone Bluetooth.  Then open the speaker Bluetooth  to connect both so that both will connect

What according to you makes you a good candidate for customer service or technical support job?

May the customer get the best service that I can offer.
Which will make his work easier

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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