Subject: Tech Support Candidate - Gaurav Sharma
From: Gaurav Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Mar 2021 12:17:10 -0500

| | Tech Support Test

Name | Gaurav Sharma
E-mail | [email-masked]
Phone Number | (+91) 9521303793
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | EmizenTech | Linux System Admin | NA | 14000
Previous Employer 1 | GIP Technologies | Linux System Admin | 3 dec 2020 | 10000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly i will check the internet connection and try to clear the cache,afterwards if the connection is working i will try to telnet the port and will also try to ping the server and if everything is working as assigned.

Next Step would be making sure that the server is running with the assigned web server and will check the logs of the website and then revert back to the client after checking the scenario.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the drop down menu and turn your bluetooth on and make sure the discoverable mode is on and click on speaker name.
What according to you makes you a good candidate for customer service or technical support job? | My communication skills and customer satisfaction.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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