Subject: Trainer Candidate - Bhanu Pratap Singh
From: Bhanu Pratap Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Mar 2021 08:57:36 -0500

| | Tech Support Test

Name | Bhanu Pratap Singh
E-mail | [email-masked]
Phone Number | (91) 9899619367
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Site manager | Current | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 50 days
Please briefly describe your work experience specifically in training? | Working as a operation lead and manager project with team without majer issue and handling desktop support team as well as end user support team
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | When my client company logo change then we have perform role as a project manager and hendling all the things which needs to required by customer and close the project within timeline
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good is understandable the secuasion and help to team and great is the mantain the relationship with partner to customer and work as team
What according to you makes you a good candidate for this position? | Who is the good understanding the situation and good lishner and provide support according to time
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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