Subject: Arabic Language Test - MUSAB adam EISA
From: MUSAB adam EISA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Mar 2021 08:17:47 -0500

| | Foreign Language Screening Test

Name | MUSAB adam EISA     /  (91) 9886249903    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

- situation 1
Dear Customer
We understand your frustration , our courier will try to contact you as soon as possible to to deliver your order as convenient as you wish.
Our cancel and return policies are shown on the website
You have the right to cancel your order if you follow our cancel and return guidelines.

Thank you for your patience

Sincerely
babyshop team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

- situation 2
Dear customer
We rarely make such inconvenience ,and we will recheck your order ID to see if its eligible to free return and replacement shipping policies , our return policies are known to be very flexible and customer friendly , we offer our apologies for the negative experience . And exceeding the the expected delivery date

Sincerely
Babyshop team

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