Subject: Tech Support Candidate - PANKAJ SHARMA
From: PANKAJ SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Mar 2021 08:06:08 -0500

| | Tech Support Test

Name | PANKAJ SHARMA
E-mail | [email-masked]
Phone Number | (0181) 9646034588
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Nehru Place but i will move to noida.
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
I have three years experience of providing technical support in office as well as to the users at PAN india under ERP system as well as Android application.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Jagatjit Industries Ltd | Software Engineer | 3 Aug 2018 | 28800
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly , we will check for internet connection.
Solutio
Secondly ,we will check the website domain name is correctly typed or not.
Thirdly, we will check for the validity of website (Hosting and Domain) is over or not (Depends up on the type of error ).

Every step will be troubleshoot with many numbers of solution depends up on the situation.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the Settings app.
2. Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.
3. Select Bluetooth to view the options.
4. Select Pair new device to place the Bluetooth device in pairing mode.

What according to you makes you a good candidate for customer service or technical support job?

Knowledge, skills and Experience to troubleshoot the problems.
Skill to handle the situation or to communicate with customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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