Subject: Tech Support Candidate - Manish Kumar
From: Manish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Mar 2021 06:39:58 -0500

Tech Support
Test

Name

Manish
Kumar

E-mail

[email-masked]

Phone Number

(+91) 9999594554

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ghaziabad

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

Previous Employer 1

Teleperformance

Technical
support associate

23000

Previous Employer 2

Real tech

Technical
support associate

19000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

As a computer user if I face any erroe like this
then I'll try these points.

*. I'll try to reset my connection using refresh tab.

*. Then I'll check my networking cables to the PC and router if the error
persist again.

*. Then I'll contact the support if the problem persist

again.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

The process of connecting a Bluetooth speaker
to my Mobile phone are as follows.

*. Switch on the Bluetooth on mobile phone and the speaker.

*. Then I'll search for the Bluetooth device in my phone to pair.

*. Then I'll simply tap on the device from the list and connect using a pairing
key if required.

At last I'll enjoy my music.

What according to you makes you a
good candidate for customer service or technical support job?

I may not be the good speaker but I'm the best replier and
this makes me perfect for this job as people want the resolution and without
listening to their problems we can't provide solutions.

I'm a guy who goes through the root cause of the problem to solve them so that,
it will not persist again.

On a scale of 1 - 5 please rate your
fluency in spoken English

4