Subject: Tech Support Candidate - Achutam Shukla
From: Achutam Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Mar 2021 06:24:34 -0500

| | Tech Support Test

Name | Achutam Shukla
E-mail | [email-masked]
Phone Number | (261001) 9026345675
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 16
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance
Hardware - Advanced
Speakers & Audio
VoIP
Office 365 and Active Directory

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Senior Analyst | Currently working | 52350
Previous Employer 1 | Sify technologies | Analyst | 26/05/2019 | 26753
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check that if the Internet is working on the device by opening any other website.
Then I will make sure that if the website is down for everyone due to some technical issue or it is not just working for me only.
After that I will clear the cache, cookies and temporary files of the system.
If it does not work then I will check the firewall policy that if the website is allowed to be used in the company or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open bluetooth via settings in the mobile phone and make sure it is visible for everyone to connect.
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If the speaker is not listed, press the button on the speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On the mobile select the speaker (it might be a random product number but should have the speaker’s brand name listed) and then the speaker will be connected to the mobile.

What according to you makes you a good candidate for customer service or technical support job?

Understanding the customer problem.
Providing the solution within  specific time.
Giving the solution with utmost accuracy and with full customer satisfaction.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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