Subject: Arabic Language Test - MBS (Kabir) Al-kmali
From: MBS (Kabir) Al-kmali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Mar 2021 06:10:00 -0500

| | Foreign Language Screening Test

Name | MBS (Kabir) Al-kmali    /  (171001) 8360050837    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,
Thank you for reaching us!

Dear....., we have received your complaint regarding your undelivered item.
your massage has been reverted to our delivery team. And hopefully they will assess you to get your order delivered within 2-3 working days.
Although we are extremely sorry for experiencing such an unprofessional treat from our courier team.

Best regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hey

Thank you for reaching baby-shop customer services!
Our packaging staff might have shuffled up your order with someone else order. We suggest you to login to your amazon account and apply for exchange or refund. and we hope you never face this kind of problem in the future.

Thank you.

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