Subject: Tech Support Candidate - Barun Mishra
From: Barun Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Mar 2021 05:44:06 -0500

| | Tech Support Test

Name | Barun Mishra
E-mail | [email-masked]
Phone Number | (91) 9319315344
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Greater Noida West
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
VoIP
ISP support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IQOR SERVICE | Collection executive | 27/12/2020 | 28000
Previous Employer 1 | Tech Mahindra Ltd | Senior executive | 15/05/2020 | 29000
Previous Employer 2 | Echo soft infocom Pvt Ltd | Service engineer | 13/10/2018 | 30000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | At first I will check my internet connectivity, if ok then I will check on other browsers or system, if ok then I will ping the website, if ok then I will check block sites settings,  like these ways I can troubleshoot the issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on Bluetooth speaker, then after turning on Bluetooth option in phone settings , will search for nearby Bluetooth speaker device then select the name and pair both devices.
What according to you makes you a good candidate for customer service or technical support job? | According to me my skills and overall long time experience makes me good candidate for both customer service and technical support process.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |