Subject: Tech Support Candidate - Chandan Jaiswal
From: Chandan Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Mar 2021 04:59:57 -0500

| | Tech Support Test

Name | Chandan Jaiswal
E-mail | [email-masked]
Phone Number | (91) 9650173841
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sec 44
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture Solutions Pvt Ltd | Technical Associate | 7th October 2020 | 30000
Previous Employer 1 | MattsenKumar | Quality Consultant | 6th June 2018 | 23000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we need to check if we have internet connection and it should be working. Try to open any other website and check if you are able to browse or not.
check if you are using a correct website link to open it or browse.
Check if cookies are enabled in the browser setting to access the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

There are following steps to connect a Bluetooth Speaker with Mobile Phone.

1. Turn on Bluetooth of both of these devices.
2. Try to search or add new device to your phone.
3. Check the listed devices showing and then select the Bluetooth device.
4. Turn on the pairing mode of Bluetooth Speaker and allow to connect the phone.
5. Connect the Bluetooth device with the phone after successful pairing.

What according to you makes you a good candidate for customer service or technical support job?

I believe that taking ownership and acknowledging the customer's emotion regarding the issue and help the customer with best resolution.
A technical support or a customer service representative must follow the guidelines over the call or chat while interacting with the customer.
It does not matter if issue resolved or not but customer should be satisfied at the end of call or chat.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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