Subject: Tech Support Candidate - Deepak Kumar
From: Deepak Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Mar 2021 04:36:47 -0500

Tech Support
Test

Name

Deepak
Kumar

E-mail

[email-masked]

Phone Number

(+91) 7725904704

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

New Ashok Nagar

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - advance
Hardware - Advanced
Server
2019

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

No

No

No

No

Previous Employer 1

IPRDC Pvt ltd

Project
leading

2020

10000

Previous Employer 2

No

No

No

No

In your past experience you have (select
all that applies)

Did not interact with customers, supported
internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Step 1- First of all we restart our system.

Step 2 - After restarting, we will check our internet. If the internet is
correct then we will check whether our traffic is going to public IP or not via
CMD command prompt using command ping Google.com

Step 3 - check if website is down for everybody or only for me.

Step 4-  if all is good from our side then I inform my system administrator for
troubleshooting.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1- open
Bluetooth from both sides.

2- pair our connection.

What according to you makes you a good candidate
for customer service or technical support job?

Actually
I have knowledge about,

Networking (routine and switching)

IP address, OSI Model, TCP/IP model, Protocols like RIP, EIGRP, OSPF etc.

DHCP and DNS knowledge.

Wireshark packet  knowledge.

Server 2016 and 2019 -

Active Directory domain services

DNS, DHCP, Disk management, FSMO Roles etc.

Linux Redhat 8-

Installation

Commands knowledge

Partition fdisk gdisk LVM

process management

Add or delete User accounts etc.

On a scale of 1 - 5 please rate your fluency in spoken
English

4