Subject: Tech Support Candidate - Santosh Pal
From: Santosh Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Mar 2021 04:02:13 -0500

| | Tech Support Test

Name | Santosh Pal
E-mail | [email-masked]
Phone Number | (362266) 9574490566
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gujarat  (veraval)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Maximo Application support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | No | Application support engineer | 28 Feb 2021 | 13800
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I chek connection of cable working proper or not then, then system  on.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First switch on speaker and select mode Bluetooth..then open on a mobile Bluetooth on and scane  from mobile ..in mobile  Bluetooth devices show,then click on connect..
What according to you makes you a good candidate for customer service or technical support job? | Give always positive answer.....
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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