Subject: Tech Support Candidate - Kavita Damey
From: Kavita Damey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Mar 2021 02:34:21 -0500

| | Tech Support Test

Name | Kavita Damey
E-mail | [email-masked]
Phone Number | (+91) 9813857974
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bhiwadi rajasthan
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Advanced
VoIP
Server administration

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ocap chassis parts | IT Assistant | 30 Dec | 22k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Click the menu button, click help and select troubleshooting information.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First switch on the speaker and then open Bluetooth in your phone and search speaker Bluetooth name click on icon and pair with with device.
What according to you makes you a good candidate for customer service or technical support job? | According to me you have to be a good listioner because if you understand the customer problem then you provide the proper solution for the problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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