Subject: Tech Support Candidate - Derick Duale Danu
From: Derick Duale Danu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 22:20:02 -0500

| | Tech Support Test

Name | Derick Duale Danu
E-mail | [email-masked]
Phone Number | (+91) 8629015746
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Because I shift in noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Guru | Digital marketer | 1 months pass |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I WILL FIRST REFRESH THE BROWSER TO SEE IF IT’S NOT THE NETWORK PROBLEMS.
IF IT’S NOT WORKING SO I’WILL DIRECTLY  NOTIFY THAT THE WEBSITE IS NOT CORRECT

Please list the steps to connect a Bluetooth speaker to your mobile phone. | OPEN THE SPEAKER. (On) PRESS BLEUTOOTH BOOTON ,     And GOING TO THE PHONE  OPEN THE BLUETOOTH. FIND THE SPEAKER NAME  TAPE AND CONNECT
What according to you makes you a good candidate for customer service or technical support job? | I HAVE A GOOD SKILLS , GOOD ENGLISH AND WELL WELCOMING CUSTOMERS
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |