Subject: Tech Support Candidate - Waaris Khan
From: Waaris Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 13:36:39 -0500

| | Tech Support Test

Name | Waaris Khan
E-mail | [email-masked]
Phone Number | (91) 9711827792
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ashok Vihar, Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | N/A | N/A | N/A
Previous Employer 1 | Chegg Inc. | Project Trainee | 24th Jan., 2021 | 15,000
Previous Employer 2 | Indiabulls Real Estate Ltd. | Management Trainee | 20th June, 2019 | 10,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

It depends upon the kind of error I'm receiving, if it's showing that website is not safe then we can visit the website by clicking on "Advanced options" and then "proceed anyway".
Now, if the error is showing something like "Server not responding, No internet connection found" then first of all, I will check whether my Internet is working or not, this can be checked by visiting any other website, now suppose my internet is working, so in this case, I would take the following steps:
i. Open www.ndtv.com in incognito mode.
ii. Clear my browser caches & cookies.
iii.Open the webpage from different browser and even from different device as well.

These are some of the major techniques to tackle the errors while visiting a website, if nothing works and you are able to open other websites without any error then it becomes obvious that the website itself is experiencing server issues.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

i. Switch on the speaker.
ii. Turn on the bluetooth on the device.
iii. Searching for my speaker in the list of devices in range.
iv. Click on the my speaker name and wait for it to pair with my speaker.

What according to you makes you a good candidate for customer service or technical support job? | In my last organization that was Chegg Inc. I performed CRM functions and handling my experts/customers queries or grievances was one of my KRAs there.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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